Refund & Return Policy

At genezapharmaceuticals.store, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which refunds, replacements, or returns may be granted for purchases made through our website featuring products from Geneza Pharmaceuticals.

By placing an order on our website, you agree to the terms outlined in this policy.

Order Returns

Due to the nature of pharmaceutical and health-related products, we generally do not accept returns once an order has been shipped or delivered. This policy helps ensure product safety, quality control, and compliance with health standards.

However, exceptions may be considered in the following situations:

  • The product received is damaged during shipping

  • The item delivered is incorrect

  • The product arrives defective or unusable

If any of these issues occur, please contact our support team within 48 hours of receiving your order.

Refund Eligibility

Refunds may be issued under the following circumstances:

  • The product was not delivered due to verified shipping issues.

  • The product arrived damaged or defective.

  • The order contained incorrect items.

To qualify for a refund or replacement, customers must provide:

  • The order number

  • A description of the issue

  • Clear photos of the product and packaging (if applicable)

Our support team will review the request and determine the appropriate resolution.

Non-Refundable Situations

Refunds or replacements will not be issued in the following cases:

  • Incorrect shipping address provided by the customer

  • Failure to collect the package from the courier or postal service

  • Customs seizure or delays caused by local import regulations

  • Orders where the customer simply changes their mind after shipment

  • Minor variations in packaging from the manufacturer Geneza Pharmaceuticals

Customers are responsible for understanding the import regulations in their country before placing an order.

Order Cancellation

Orders may only be canceled before they have been processed or shipped.

If you need to cancel your order, please contact our support team as soon as possible. Once an order has entered the shipping process, cancellation is no longer possible.

Lost Packages

If a package is confirmed lost during transit, we will work with the shipping carrier to investigate the issue. Depending on the outcome, we may offer:

  • A replacement shipment, or

  • A partial or full refund

Processing Refunds

Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on the payment provider and may take 5–10 business days to appear in your account.

Contact Support

If you experience any issues with your order or need assistance with a refund request, please contact our customer support team through the contact form available on genezapharmaceuticals.store.

Please include your order number and detailed information about the issue so we can assist you as quickly as possible.